CDER leads the industry in...
Accurate data science
Our invaluable data ecosystem is continually enriched with structured, unstructured and proprietary content, including input from our tens of millions of customer engagements – making our analytics the most accurate in the market
Tracing proficiency
Our extensive, accurate, real-time links with data providers ensure that tracing information is checked at every stage of the process, boosting the likelihood of successful recovery.
Propensity to Pay modelling
Our proprietary integrated propensity models analyse over 40 behavioural and demographic criteria that influence debt collectability, informing efficient case management and flagging potential vulnerabilities at the earliest opportunity.
Optimised communications
Our research and analysis, in partnership with the Behavioural Insights Team, ensures we are approaching customers at the right time, in the right channel, with the right message, and at the right frequency.
Smart orchestration
Informed by CDER’s Decision Intelligence and underpinned by robust service level frameworks, EDGE rapidly orchestrates the most efficient inbound and outbound engagement and field force management for any volume of customers.
Fair treatment
Our embedded "Fairness Framework" systematically guides best practices in ethical, responsible, high quality collections and enforcement, flagging and providing alternative workflows and extra support for customers in vulnerable situations.
Compliance
Compliance with relevant local legal and professional best practice standards is made easy by implementing and adjusting rules at scale within the platform. Automated event logs record every action and engagement for audit purposes.
Business intelligence
Our Service Quality Dashboard provides real-time against 50+ collection KPIs and quality targets for all staff and agents. Clients can customise dashboards and gain instant access to business intelligence for informed decision making.